How do I return an item?

For hygiene reasons, The Perfume Shoppe cannot accept returns or issue refunds once products have been opened or used, unless faulty. The Perfume Shoppe is not responsible for any return shipping costs. We cannot accept returns or exchanges on fragrances or fragrance samples, due to possible product tampering conditions that may occur. This policy helps us maintain strict quality control guidelines, and ensures that every fragrance shipped is in 100% original condition. Any items which are received broken or faulty will be exchanged or refunded. Please call our Scottsdale store for voice authorization on how to return the item to us. Please see contact information for our telephone number .